During our remote repair session you will be able to observe all repairs LIVE by watching your screen while we solve the problem. Your computer mouse will actually move around, on your computer screen, right before your very eyes.  You can even watch and learn!  Plus, YOU will be able to assume control at any time and no breach of security is possible. call if you would like. When we are finished, we will permanently remove our connection program and we will be unable to reconnect, unless you choose to reinstall the program for further service.  This entire process keeps you, our client in complete control at all times, before, during and after the repair.  We can explain this process further over the phone to clarify any concerns that you may have.